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Monday, February 06, 2012
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Customer Feedback
Were you pleased with the level of service you were given upon your initial contact with our company?
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Were you scheduled for an appointment in a timely fashion?
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Was your salesperson on time for his/her appointment?
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Was your salesperson prepared for his/her presentation and did he/she have the information needed to give you a thorough and complete estimate?
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Did you feel like all of your questions were answered sufficiently?
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Did you receive your estimate in a timely fashion?
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Was your project scheduled to be completed within a time frame that worked well for you?
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Were you notified of any schedule changes or conflicts in a timely fashion?
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Did we show up on the day and time we said we would show up?
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Were our employees professional and courteous?
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Did we perform the work in the manner in which you had expected?
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Did we protect your property from damage during the project?
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Was the job site left in a reasonable condition at the end of each days work?
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Was the job site cleaned to your expectations upon completion of the job?
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Did we handle all of your questions and concerns during the project with courtesy and professionalism?
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Was the final billing handled in a timely fashion?
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Was the final billing amount what was agreed upon, including any extras that were incurred?
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What is your overall level of satisfaction with your finished project.
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Would you recommend our company to your family and friends?
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Kalamazoo Roofing | Advantage Roofing Inc.
2612 Miller Rd • Kalamazoo, MI 49001 • Phone (269)-372-1691 • Fax (269)-372-1694
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